Writing Customer Objectives For Any Industry
Crafting customer objectives is not easy, finding inspiration is even harder. That’s why we decided to put this short guide together. Use this guide as inspiration for your next customer success plan.
3 Horizons Planning Framework: How to craft customer objectives with your customers
I originally came across this strategic planning framework at an invite-only Google Forum whilst working in the MarTech space. The Googlers took us through the 3 Horizons strategic plan to help us craft objectives we can take back to our teams to implement new MarTech features. I thought this would be an amazing framework to use in your client discussions to help outline customer objective key results spread across 3 time horizons.
10 Strategies to enhance your Customer Success planning
Improving your customer success planning process can lead to better outcomes for both your customers and your company.
Navigating the “1 to Too Many” Approach in Customer Success
This article highlights an issue often discussed on Linkedin but rarely explored in depth. Do you feel overwhelmed by your Book of Business? Too many calls, Too many emails, Too many customers? As Kenny explores in detail, you're operating in a '1 to Too Many' CS Motion.
The Importance of Time-to-Value (TTV) in Customer Success Planning
Everything has a base value that justifies its existence. When we put processes in place, do we stop to think , what's the end value we're trying to gain from implementing it?
Uncover Winning Customer Goals
Writing Customer Goals is not easy, especially when you're tasked with creating an effective customer success plan. Read this article to learn.
How To Become An Indispensable CSM
In this super short article, we discuss the importance of positioning yourself as an indispensable strategic partner for your clients through the effective use of Customer Success Plans.
What Are Mutual Customer Success Plans?
Mutual Customer Success Plans or Mutual Action Plans are built and maintained together with your clients. Collaboration is the glue that keeps the mutual success plan progressing and keeping your clients well informed about the value they're gaining from using your solutions.
What Is Retentional?
Retentional helps high-touch customer success teams drive home the value of their products and services using customer success plans. In this post, we discuss the core benefits of switching to Retentional to manage your customer value.
The Importance of Strategy in High-Touch Customer Success
We discuss the importance of linking your product's value proposition to your clients business objectives through being strategic in your approach to customer success
Retentional is now on .net
We understand the importance of Net Revenue Retention. Arguably one of, if not, the most important metric owned by the CS organisation. It's not only an indicator of tremendous value being attained by your clients but also a testament to the quality of your product/service. That's why we are now Retentional.net
10 Strategic Questions To Ask Your Clients
Strategic success planning is vital for CSMs when engaging with their high touch clients. In today's market, where client-vendor relationships are under scrutiny, being strategic and collaborative is indispensable. The winning vendors are those who offer maximum value.
Guide to Customer Journey Mapping for High Touch CS Teams
Customer Journey Mapping for Customer Success Teams provides a clear visualisation of the customer's interactions, pain points, and needs throughout their experience with your solution. We also answer the question, how do you turn a customer journey map into a success plan?
50 General Customer Success Outcomes
Explore our collation of 50 Customer Outcomes designed to give you inspiration for when you are having strategic discussions with your clients around the development of a success plan.
10 Best Success Plans From The Internet
To make life a little easier for you, here are 10 Success plan templates we've collated from across the web to help you make success plans that delivers your products value in an effective manner!
5 Ways To Not Use Success Plans
Helping Customer Success Managers drive business value for their clients via collaborative success plans.
How To Make A Great Success Plan
In this article we are going to distil what makes up the key elements of a great success plan.
How To Create A Customer Retention Plan
In this article I’ve listed a small subset of Dos and Don’ts when it comes to managing your high touch client accounts in customer success.
The Key to Unlocking Success in your Customer Relationships
In the world of Customer Success, sustaining client relationships is the core. This article will uncover a tool to help you succeed in building strong partnerships and manifesting remarkable outcomes for your customers.
Delivering Meaningful Value as a CSM for Enterprise Clients
In the dynamic landscape of today's business world, where success is not just measured by the bottom line but also by the lasting impact a company makes on its clients, the role of a Customer Success Manager (CSM) in Enterprise has taken on a pivotal role.
Succeeding in Enterprise customer success
In the ever-evolving landscape of business, the role of an Enterprise Customer Success Manager (ECSM) transcends the traditional role of a 'vendor representative.' The paradigm shift from a transactional relationship to that of a trusted advisor is a pivotal aspect of meaningful value delivery.