- 4 min read
Webinar recording: Delivering Customer Outcomes
Whether you’re looking to gain deeper insights into managing stakeholders, develop success plans that have genuine business impact, or align your team’s actions with customer motivations, this webinar will equip you with practical, actionable strategies that you can implement immediately. Hear directly from experts who have navigated the challenges of customer success and learn how to apply these lessons in your own accounts.
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Driving Customer Outcomes – A Panel Discussion
Are you a Customer Success Leader or a Strategic CSM looking to elevate your approach to driving customer outcomes?
Join our expert panel in the upcoming webinar, "Driving Customer Outcomes", where we will explore how you can effectively help customers leverage your products to achieve real and measurable business outcomes.
This event is tailored to those working in high-touch customer success roles that want to move beyond surface-level metrics and focus on delivering measurable outcomes that drives renewals, expansions, and customer advocacy.
Key Topics We’ll Cover:
Frameworks for Measuring Value Realisation
Delivering on the Customer Promise
Crafting Effective Success Plans
Become a ‘Ghost Team Member’
Navigating Stakeholder Motivations
Internal vs. External Goals Alignment
The Philosophy of Customer Success
Panelists:
Markus Rentsch:
Markus Rentsch is the founder of Remark-able and is a recognised thought leader in Customer Success as well as a champion of customer value-led growth for SaaS companies. With a proven track record of helping SaaS businesses align product usage with measurable customer outcomes, he brings deep expertise in crafting strategies that drive renewals, expansions, and advocacy. As an advocate for “customer first” philosophies, Markus’s insights will provide actionable takeaways for the panel discussion, making him an invaluable voice in exploring how CSMs can strategically deliver customer outcomes.
Virginia Bloom:
Virginia Bloom is the manager of customer experience at Aclaimant and is a seasoned customer success leader with extensive experience driving strategic outcomes for enterprise clients. Her expertise lies in driving expansion and renewals through aligning customer needs with measurable business goals, fostering strong relationships. With a deep understanding of navigating complex stakeholder dynamics and building customer-centric strategies, Virginia’s insights will offer practical and impactful guidance during the panel discussion. Her ability to translate customer motivations into actionable success plans makes her an exceptional addition to the conversation on driving customer outcomes.
Mohammed Alqaq:
Mohammed Alqaq is the founder of CSME, a driver of Customer Success in the Middle East and a strategic customer success manager at Oracle. Through his work in leading strategic customer success at prominent organisations, Mohammed has helped drive impactful strategies that focus on value realisation. His leadership in fostering collaboration and delivering measurable results positions him as an exceptional panelist for the webinar. Mohammed's insights into stakeholder alignment and scaling success across diverse customer bases will provide attendees with actionable strategies to enhance their own customer success initiatives.
Lara Barnes:
Lara Barnes was the SVP of Customer Success and Renewals at Sitecore, Lara is a dedicated customer success leader with a wealth of experience in client management, team leadership, and SaaS customer success strategies. With a background in building scalable customer success value-led frameworks and delivering measurable business outcomes, Lara has a proven track record of building teams and processes that drive customer outcomes. Her expertise in nurturing relationships, crafting success plans, and fostering client-centric approaches makes her an invaluable addition to the panel. Lara's insights will offer you practical strategies for driving impactful and sustainable customer outcomes.