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Help your customers reach their objectives

Our purpose-built success plans are designed to drive customer outcomes that make your customers’ feel heard.

Customer Outcomes

Prove the part you played in delivering important business outcomes for your clients.

Moments of Impact

Uncover the exact moments your customers unlocked true value and success.

More Than Retention

Uncover opportunities to upsell and expand in your top accounts. Strategic win-win situations.

OKR-driven

Discover the exact customer goals that deliver the greatest outcomes for your customers.

Slides and Spreadsheets are boring

Watch how Retentional will help you drive, track and uncover customer value with relentless focus.

Retentional Application Video

Loved by High Touch Teams

Retentional is simple yet effective in driving customer outcomes.

"We've seen a meaningful jump in our engagement metrics with our high-touch clients, they're loving their success plans. "

Shawn N

Senior Enterprise Customer Success Manager

"I loved the fact that Retentional allows our team to do handover of client success plans and pinpoint exactly how we're delivering tremendous value."

Jamie A

Enterprise Customer Success Manager

"The ease of use of the platform, the customer sentiment score and the clear ability to reference Success Plans to have a qualitative outlook on all engagement is awesome."

Khalid Y

Enterprise Customer Success Manager

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The Purpose-Built Success Plan

Designed together with CS leaders. This is true customer-led success planning.

Success Plan with OKRs

Frequently Asked Questions

Do you support any workflow Integrations?

Yes! Retentional integrates with Zapier which opens the opportunity to integrate your success plans with 1000s of other tools.

Can I track the performance of my success plans?

Yes you can! Retentional makes it incredibly easy for you to stay on top of success plan updates. See which plan needs your attention first and organise your active plans and objectives in a way that helps you prioritise your time.

Can I save and reuse my success plans to save time?

Yes you can! Easily reuse a success plan by duplicating it and using it against any other client. Save time building success plans with Retentional.

Can my clients access their success plans on Retentional?

Yes they can! Easily send a shareable link with all your stakeholders both internal and external.

We built Retentional to deliver.

Every customer
deserves a
success plan.

Don’t deny them that right.